Terms & Conditions

1. General provisions

These general terms and conditions govern the rights and obligations of the contracting parties arising from purchase contracts concluded between the seller and the buyer, the subject of which is the sale and purchase of products offered on the websites of the seller's electronic store. Purchases in the online store may be made by natural and legal persons without restriction, provided that they comply with the following general terms and conditions (hereinafter the "GTC").

By sending an order for goods, the customer agrees to these GTC.

1.2 A consumer is a person (hereinafter the "consumer" or "buyer") who has the option of browsing the goods on the shopping portal page. After thoroughly studying the properties of the goods and accepting these terms and conditions, the consumer has the option of placing a binding order for the selected goods and paying the purchase price for them.

1.3. A distance contract is a contract between the seller and the consumer (buyer) agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, electronic mail, telephone, fax or online chat (or an addressed letter or offer catalogue). The conclusion of a distance contract means a binding order with an obligation to pay.

2. Order and conclusion of the contract

2.1. The purchase of goods is carried out by the consumer issuing and sending an order on the seller's shopping portal. The consumer has the option of properly familiarising themselves with the main properties of the goods (the goods description), or with any additional services relating to the goods (made-to-measure goods, etc.) before the purchase. We will provide any additional information about the properties of the goods by e-mail or by telephone.

2.2. The consumer is entitled to place an order without registration.

By sending an order with an obligation to pay, the consumer and the seller have concluded a distance contract.

An order is duly sent if it contains all the required details – the name of the ordered goods, their quantity, the price including VAT, the delivery and billing address, the first name and surname, and the consumer's e-mail and telephone contact.

After placing an order, the consumer will receive an e-mail or telephone confirmation of receipt of the order, which serves as confirmation of the conclusion of the distance contract.

In the event of any problems with the order, the seller will inform the consumer without delay.

A received electronic order is considered a proposal to conclude a distance purchase contract.

On the basis of the buyer's duly completed order, the seller shall verify it. By verifying the order, the seller confirms to the buyer by telephone, e-mail or otherwise the type, price and quantity of the goods that it undertakes to deliver to the buyer. Once verified, the order is considered binding between the contracting parties.

3. Payment terms

3.1. The price of the product is set by the seller's price list. All prices in the online store are stated including 23% VAT.

The buyer has the option of paying the seller the purchase price, including the cost of delivering the goods, by means of the payment methods offered in the order: cash on delivery at the place of delivery of the goods, or, by agreement, by cash payment upon personal collection, or by bank transfer to the seller's account.

The seller undertakes to deliver the goods to the buyer at the price valid at the time the goods are ordered.

Reduced prices of goods are clearly marked with the symbol "promotion" or "clearance", or "-% price reduction". Reduced prices are valid until stocks are sold out or for the period stated with the reduced price.

Orders sent abroad: such orders are processed exclusively after payment in advance to the seller's bank account (in euros). After placing the order, you will be informed by telephone or by e-mail, together with the payment details and the exact amount.

4. Delivery terms

The ordered goods will be sent to the buyer by the chosen method (by courier, by post, or in person).

The seller will deliver the goods to the buyer as soon as possible, usually within 10 days of issuing the order. The buyer acknowledges that the stated delivery dates are indicative. The buyer agrees to an extension of the delivery period where this is required by the manufacture of the ordered goods or by other circumstances.

In the event that the seller is unable to deliver all the ordered goods to the buyer within the agreed period, the seller shall notify the buyer of this matter as soon as possible and inform them of the expected delivery date of the ordered goods or propose the delivery of alternative goods.

For delivery by courier (delivery service), the price is calculated according to the price list of Slovak Parcel Service, s. r. o. Standard delivery of goods for orders with a total package value over €150 including VAT is free of charge. The seller also does not charge for delivery upon personal collection.

The seller's obligation to deliver the ordered goods is fulfilled by handing them over to the buyer at the agreed place of performance or at the moment of handing them over for transport to the carrier (transport service) to the destination.

For the Czech Republic, the delivery price is calculated according to the Slovak Post price list.

We deliver goods abroad via Slovak Post and the delivery price is calculated according to the Slovak Post price list.

When sending goods abroad, it is not possible to pay the purchase price of the goods by cash on delivery. The purchase price is due within 5 days of the date of receipt of the binding order with an obligation to pay, or by agreement.

The goods offered on the www.avsport.sk online portal come from the warehouses and store of AV sport and may have been tried on, and the packaging may show signs of wear.

5. Cancellation of an order by the seller

The seller reserves the right to cancel an order or part of it in the event that the goods are no longer manufactured or supplied, or the price from the goods supplier has changed significantly, and no agreement on a replacement performance is reached with the buyer.

In the event that this situation arises, the seller will immediately contact the buyer in order to agree on how to proceed. In the event that the buyer has already paid part or all of the purchase price, the relevant amount will be transferred back to their account within 14 calendar days.

6. Cancellation of an order by the buyer

The buyer has the right to cancel an order without giving a reason at any time before it is bindingly confirmed. After the binding confirmation of the order, only in the event that the seller fails to fulfil the agreed delivery terms.

If the sale of goods is carried out exclusively through the online electronic store, the buyer – consumer is entitled to withdraw from the contract without giving a reason within 14 days of the date of receipt of the goods.

The cost of returning the goods is borne by the buyer, who is advised to ensure delivery of undamaged and unworn goods to the company's address. The right to withdraw from the contract without giving a reason belongs to the buyer – consumer if the purchased goods were collected in person at the company's point of sale, where the order was placed via the avsport online store.

If the conditions for returning the goods are met, the buyer will be refunded the full amount they paid for the goods within 14 days of the date of withdrawal.

The seller does not accept returned goods sent by cash-on-delivery service. In the event of a return, the buyer is advised to send the goods as an ordinary or commercial parcel by post or by a delivery company.

You may exercise the right to withdraw from a distance contract by an unequivocal statement (for example, by a letter sent by post or by e-mail) to the address AV Sport, Štefánikova 205, 029 01 Námestovo, e-mail vrobel.andrej@orava.sk, seller's telephone 0945 462 622, 0908 387 522, or you may use the model withdrawal form for this purpose, which we sent you together with the goods.

5.1.2 If the delivered goods do not have the properties in which the consumer expressed interest and which correspond to the description provided by the seller, the costs of returning them and of delivering goods that conform to the contract, as well as all costs reasonably incurred by the buyer in connection with this, shall be borne by the seller.

7. Warranty, complaints, return or exchange of goods

The warranty period for goods is 24 months from the date of purchase. Only goods purchased from the seller may be subject to a complaint.

In order to make a complaint about goods, the buyer is advised to send the seller, together with the defective goods, a signed complaint request containing a description of the defect. In order for a complaint to be accepted, it is also necessary to send the warranty certificate and a copy of the tax document on the basis of which the goods were acquired.

The goods subject to a complaint must be complete with accessories.

Resolving a complaint within the warranty period is free of charge.

A complaint is resolved immediately, in more complex cases within 30 days of the seller receiving the goods subject to the complaint.

The warranty period for goods lapses in cases where the defect was caused by improper handling of the product, mechanical damage, operation in unsuitable conditions or unauthorised interference with the product. Defects of the product caused by a natural disaster are also excluded from the warranty.

After you exercise the right to withdraw from the contract, we will refund you all payments you made in connection with the conclusion of the contract, in particular the purchase price including the cost of delivering the goods to you. This does not apply to additional costs if you chose a type of delivery other than the cheapest standard method of delivery that we offer. Payments will be refunded to you as the consumer (buyer) without undue delay, no later than 14 days from the date on which we receive your notice of withdrawal from this contract. They will be refunded using the same means of payment you used for your payment, unless you have expressly agreed to a different means of payment, and without charging you any additional fees.

Payment for the purchased goods will be refunded to you only after the returned goods have been delivered back to the seller's address or after you have provided proof that the goods were sent back, whichever occurs first.

Please send the goods back to us or bring them to our address no later than 14 days from the date on which you exercised the right to withdraw from the contract. The deadline is deemed to have been met if you send the goods back before the 14-day period expires.

The consumer is only liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish the nature, size, properties and functioning of the goods. (The consumer's obligations in the event of withdrawal from the contract are established, in particular the obligation to return the goods to the seller no later than 14 days from the date of withdrawal from the contract, and liability for excessive wear of the goods caused by their use. The consumer must be able to test the functionality of the goods after delivery, but may not use the goods if they intend to withdraw from the contract or if they intend to exchange the goods for a different size. In order to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect the goods only in the same way as they would be allowed to in a "bricks-and-mortar" store. The consumer is required to handle and inspect the goods with due care during the withdrawal period; for example, the consumer should only try on purchased clothing but should not wear it, which presumes an obligation to return such goods with the original tags or other protective or identification means.)

8. Liability for defects in the item sold

If the defect is one that can be remedied, the buyer has the right to have it remedied free of charge, in good time and properly. The seller is obliged to remedy the defect without undue delay.

Instead of having the defect remedied, the buyer may request the replacement of the item, or, if the defect concerns only a part of the item, the replacement of that part, provided this does not incur disproportionate costs for the seller in view of the price of the goods or the seriousness of the defect.

Instead of remedying the defect, the seller may always replace the defective item with a defect-free one, provided this does not cause the buyer serious difficulties.

If the defect is one that cannot be remedied and that prevents the item from being properly used as a defect-free item, the buyer has the right to a replacement of the item or has the right to withdraw from the contract. The buyer has the same rights if, although the defects are remediable, the buyer cannot properly use the item due to the recurrence of the defect after repair or due to a larger number of defects.

If the defects are other irremediable defects, the buyer has the right to an appropriate discount on the price of the item.

9. Personal data protection

When registering, the buyer provides the data necessary for their identification in the electronic store, which make it possible to carry out the necessary accounting operations and issue a tax document.

The seller undertakes to handle and process the buyer's personal data in accordance with applicable legal regulations, collecting it only for the above-mentioned purpose and to improve the quality of its services.

By using the online store, the buyer consents to the collection and use of information about them and their purchases under the conditions set out above.

10. Information on the alternative resolution of consumer disputes

Under Act No. 391/2015 Coll. on the alternative resolution of consumer disputes and on amendments to certain acts, the consumer has the right to alternative resolution of a dispute with the seller. The advantage of this out-of-court resolution is above all its speed, the aim being to achieve an amicable resolution of the dispute. The consumer has the option of contacting an alternative dispute resolution entity, which, in the case of disputes between the seller Andrej Vrobel AV SPORT and the consumer, is the Slovak Trade Inspection, seated at Prievozská 32, 827 99 Bratislava 27, website: http://www.soi.sk, where a form for submitting a proposal to initiate the alternative resolution of a consumer dispute is also available. The Slovak Trade Inspection resolves disputes free of charge. In addition, another entity designated by the Ministry of Economy of the Slovak Republic may also be competent; the ministry maintains a list of alternative consumer dispute resolution entities on its website http://www.mhsr.sk.

11. Final provisions

The buyer acknowledges and agrees that, in addition to these general terms and conditions, the rights and obligations between the seller and the buyer are governed by the relevant legal regulations of the Slovak Republic. In matters that cannot be resolved by these terms and conditions, the relevant provisions of the Civil Code, the Commercial Code and the Consumer Protection Act shall apply.

By sending an order, the buyer confirms that they have read these general terms and conditions, and where applicable the seller's terms and conditions and the seller's complaints procedure, that they have familiarised themselves with their content and that they agree with them in full.